Facing a problem by a shop owner while dealing with customers is a familiar scenario. But finding a solution to the problem is a major concern.
There are mainly two types of problems: Customer problems and Supplier problems.
- Here customers order lenses with customized frames where there are possibilities that the customer complains that the seller has delivered damaged goods to the customer.
- Also, the customer provides the lens type & frame design which the seller notes down on a paper book.
- After making the glasses ready the customer might complain that there is a fitting issue.
- Or he might complain that the seller has used a different pair of lenses/frames by the seller or vice versa.
- There are also chances that the paper book in which the customer details along with lenses & frames information might get lost/stolen/damaged due to some reason.
- With LezrApp the seller can store all customer details & take pictures of the lenses & frames too.
- Taking pictures will be very helpful in identifying the proper lenses/frames selected by the customer.
- At the same time, they are not prone to get lost or damaged like paper books.
- Here the customer’s screen signature will also be helpful that he/she is well aware of the lenses and frames he/she has selected.
- Also, there is no need to use the paper slip anymore as the seller can verify the customer using his mobile number.
- The supplier might deliver damaged / short in quantity or lenses/ frames to the shopkeeper or the situation can be vice versa.
- With lezrapp the shopkeeper will be able to keep track of all goods delivered by the supplier.
- It can easily identify the damaged goods / short suppliers which he can claim from the supplier later on.