Facing a problem by a shop owner while dealing with customers is a familiar scenario. But finding a solution to the problem is a major concern.

There are mainly two types of problems: Customer problems and Supplier problems.

CUSTOMER PROBLEM 

• Here customers order lenses with customized frames where there are possibilities that the customer complains that the seller has delivered damaged goods to the customer.
• Also, the customer provides the lens type & frame design which the seller notes down on a paper book.
• After making the glasses ready the customer might complain that there is a fitting issue.
• Or he might complain that the seller has used a different pair of lenses/frames by the seller or vice versa.
• There are also chances that the paper book in which the customer details along with lenses & frames information might get lost/stolen/damaged due to some reason. 

SOLUTION 

• With LezrApp the seller can store all customer details & take pictures of the lenses & frames too.
• Taking pictures will be very helpful in identifying the proper lenses/frames selected by the customer.
•  At the same time, they are not prone to get lost or damaged like paper books. 
• Here the customer’s screen signature will also be helpful that he/she is well aware of the lenses and frames he/she has selected.
• Also, there is no need to use the paper slip anymore as the seller can verify the customer using his mobile number.

SUPPLIER PROBLEM 

• The supplier might deliver damaged / short in quantity or lenses/ frames to the shopkeeper or the situation can be vice versa.

 SOLUTION 

• With lezrapp the shopkeeper will be able to keep track of all goods delivered by the supplier.
• It can easily identify the damaged goods / short suppliers which he can claim from the supplier later on.